Privacy Policy
1. Introduction
Vigor Wellness Space, “we,” “our,” or “us,” respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, complete a form, communicate with us, or use our services.
2. Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, phone number, date of birth, appointment request details, health or wellness concerns, service interests, messages, inquiries, insurance or payment-related information, and other information you choose to share with us through our website, forms, phone calls, SMS messages, or other communications.
We may also collect phone numbers and SMS consent information, including opt-in source, date, time, and method, when you voluntarily provide your phone number and consent to receive text messages from us.
We may automatically collect certain information when you visit our website, including IP address, browser type, device information, usage data, cookies, and similar tracking technologies.
3. How We Use Your Information
We may use the information we collect to provide, maintain, and improve our services, respond to your inquiries, schedule appointments or consultations, send appointment confirmations and reminders, coordinate care-related communications, process forms or requests, provide service-related updates, improve website functionality, comply with legal or regulatory obligations, and support business operations.
We may also use your information to send transactional and informational SMS messages related to our services, including appointment reminders, confirmations, scheduling updates, intake-related messages, service updates, and operational notices, only when you have provided consent.
4. Information Sharing
We may share personal information with trusted service providers who perform services on our behalf, such as scheduling, communications, website hosting, analytics, payment processing, technical support, message delivery, and administrative support. These service providers are permitted to use personal information only as necessary to provide services to us and are expected to protect the information appropriately.
We may also disclose information when required by law, regulation, legal process, court order, or to protect the rights, safety, and security of Vigor Wellness Space, our patients, clients, website visitors, or others.
We do not sell your personal information.
5. SMS Communications and Consent
By providing your mobile phone number and opting in, you consent to receive SMS messages from Vigor Wellness Space. SMS consent may be obtained through website forms, scheduling forms, service inquiries, intake forms, appointment requests, or other clear opt-in methods where you are informed that you are agreeing to receive text messages.
SMS messages may include appointment confirmations, appointment reminders, scheduling updates, service updates, intake-related messages, account notifications, and other operational communications related to your engagement with our services. Marketing or promotional SMS messages will only be sent where permitted by your consent.
Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS communications at any time by replying “STOP” to any message. After you send “STOP,” we may send a confirmation message that you have been unsubscribed. You may request assistance by replying “HELP” or by contacting us directly at (770) 676-3330.
SMS consent is not a condition of purchase or engagement with our services.
6. Non-Sharing of Mobile Information and SMS Consent
No mobile information will be shared with third parties for marketing or promotional purposes. Information sharing with subcontractors or service providers who support our services, such as customer service, scheduling, technical support, or message delivery, is permitted only as necessary to provide those services.
All other use case categories exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties.
7. Health Information and Confidentiality
Because Vigor Wellness Space provides wellness, mental health, and related health-focused services, some information you provide may include personal health information. We take the privacy of health-related information seriously and use reasonable safeguards to protect it.
Information you provide may be used to respond to inquiries, coordinate appointments, support care-related operations, manage communications, and comply with applicable legal, professional, and regulatory requirements.
Please do not submit urgent medical concerns, emergency information, or highly sensitive information through non-secure website forms, SMS messages, or general contact tools. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
8. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about website activity and improve the functionality of our website. Cookies may help us understand how visitors use our website, improve user experience, and support website performance.
You can instruct your browser to refuse cookies or notify you when cookies are being used. Some parts of the website may not function properly without cookies.
9. Data Security
We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, opt out of marketing communications, request a copy of your data, or object to certain uses of your personal information.
To exercise these rights, please contact us at (770) 676-3330.
11. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, respond to inquiries, coordinate appointments, comply with legal obligations, resolve disputes, and maintain business or health-related records as required.
12. Children’s Privacy
Our website and services are not intended for use by individuals under the age of 18 without the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
13. Third-Party Links and Services
Our website may contain links to third-party websites, scheduling tools, forms, payment processors, analytics providers, or other services. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
Your use of third-party tools may be subject to separate privacy policies and terms.
14. Terms and Conditions
Your use of our website, forms, communications, and services is also governed by our Terms and Conditions. Please review our Terms and Conditions here:
https://vigorwellnessspace.com/our-terms/
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our website, forms, communications, or services after changes are posted constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Vigor Wellness Space
Phone: (770) 676-3330
For questions specifically related to SMS communications or SMS consent, please contact us at
(770) 676-3330.
